Accessibility statement of

Our service is subject to the Act on the provision of digital services (306/2019) (in Finnish), which requires that public online services must be accessible. The National Supervisory Authority for Welfare and Health (Valvira) strives to guarantee the accessibility of in accordance with this act.

This accessibility statement applies to the website.  

Compliance status of our service

Our service partially meets the requirements of Levels A and AA of the Web Content Accessibility Guidelines (WCAG 2.1). Failure to comply with the requirements and applicable exceptions to the requirements are mentioned below.

Inaccessible content in our service

At our request, an accessibility evaluation by an external party (Eficode Oy) has been carried out for the service in November 2023. The statement has been created in connection with the evaluation. 

Failure to comply with Act on the provision of digital services 306/2019

There are some issues with the accessibility in our service. We aim to fix the most critical accessibility issues as soon as possible.

The following is a description of the known issues. If you notice an issue in the service that is not included in the list, please contact us.

After the issue, the criterion of the accessibility guidelines to which the issue is related, is mentioned.


Some elements do not scale neatly or content requires two-way scrolling on a screen 320 CSS pixels wide. (WCAG 1.4.10)


Links are not always marked in a programmatically consistent way on the site. (WCA 3.2.4)

Text alternatives

Part of the visible text is missing from the logo link's alternative text. (WCAG 2.5.3).

Some illustrations have alternative texts unnecessarily. Some images that convey content are missing an alternative text or do not have their content explained in the body text. (WCAG 1.1.1).


Some headings are not programmatically marked as headings and sometimes headings are used in elements that are not headings. (WCAG 1.3.1)

Sometimes subordinate headings are marked at the same heading level and sometimes heading levels  are skipped. (WCAG 1.3.1)

Grouping of elements

Some visual groups of elements, such as search results on the search result page, are not grouped programmatically. (WCAG 1.3.1)

Purpose of elements

Some elements are not implemented in a way that matches their visual implementation. As a result, screen reader users are misinformed about the meaning of the elements. (WCAG 1.3.1)


The accessibility feedback form does not provide correction suggestions if the user fills in the information incorrectly. The language of the form cannot be determined programmatically. (WCAG 3.1.2, 3.3.3)


Files have accessibility issues, such as not all content being accessible with a screen reader or keyboard. (WCAG 1.3.1, 1.3.2, 2.4.3)

Preparation of this accessibility statement

This statement was prepared on 12 December 2023. The report is based on an assessment carried out by an external expert organization (Eficode Oy) on whether the website meets the requirements of the Act on the provision of digital services 306/2019 (in Finnish).

Feedback and contact information

Did you notice an accessibility issue in our digital service? Let us know and we will do our best to correct the shortcoming.

The best way to send us feedback is through our feedback form. If you are not able to use this form please send e-mail to [email protected].

The National Supervisory Authority for Welfare and Health (Valvira) is responsible for the accessibility of service and the processing of the feedback.

The supervisory authority in accordance with the law is the Regional Administrative Office of Southern Finland, which supervises compliance with the stipulated obligations and requirements.

Enforcement procedure

If you notice any accessibility issues on the website, please first send feedback to us.

It may take us up to 14 days to reply. If you are not satisfied with the reply or do not receive a reply at all within two weeks, you can notify the Regional State Administrative Agency for Southern Finland

We are constantly working to improve accessibility

We are committed to improve the accessibility of our digital services and we will fix the perceived accessibility deficiencies as soon as possible.

Contact us

  • Valviras contact information
    National Supervisory Authority for Welfare and Health, Valvira
    0295 209 111 (switchboard)
  • Contact information of the regulatory authority
    Regional State Administrative Agency for Southern Finland, Accessibility control unit
    0295 016 000 (switchboard)