Service provider register Soteri 

Provisions on Soteri are laid down in the Act on Supervision of Social Welfare and Health Care, which entered into force on 1 January 2024. The registration of private ECEC service providers is based on the Act on Early Childhood Education and Care. 

The Soteri data will be used to create a public electronic information service that will serve the information needs of several stakeholders and citizens.

The data in the register can be used, for example, by Kela, the National Institute for Health and Welfare, the Digital and Population Data Services Agency, the Ministry of Education and Culture, the Finnish National Agency for Education and the wellbeing services counties. 

Customers of social welfare and health care services can use the information service to search for service providers operating in their area and their data, for example.

The public information service is aimed to be opened later in 2024.

Soteri's functionalities will be introduced in stages. 

• The reception of registration applications for private social welfare and health care and licence applications for private ECEC service providers began in January 2024.
• The monitoring functionalities intended for supervisory authorities will be introduced in April 2024.
• The public information service is aimed to be opened later in 2024.
• The data of public social welfare and health care service providers must be submitted by 31 December 2025.

You can act on behalf of your organisation in the Soteri electronic service if

• for example, you are a representative, the CEO or signatory of your company. To check that you can act on behalf of your organisation, use the Trade Register, the Business Information System, the Register of Associations, or the Authorisation Register.
• you have been granted a mandate; remember to check that you have been granted a transaction mandate. Read more about the different mandate types on the Suomi.fi website.
• your company has received a transaction mandate. Remember to check that you have been granted a transaction mandate. Please note that the signatory or representative of the company must also grant themselves a representation mandate.

Check that you have received a mandate that grants you access to use Soteri:

• ”Sosiaali- ja terveydenhuollon rekisteröinti- ja lupa-asioiden hoito” 
  “Taking care of social welfare and healthcare registration and permit issues” 
• ”Yksityisen varhaiskasvatuksen luvan hakeminen"
  “Applying for a private early childhood education and care permit”

For more information on acting on behalf of an organisation and possible impediments, see the instructions for Suomi.fi e-Authorizations at Acting on behalf of an organisation.

More on this topic:

What is Suomi.fi e-Authorizations?
Making a mandate request as an organisation on the Suomi.fi website.
Instructions for granting mandates for transactions and mandates to represent can be found on the Suomi.fi website. 
How a representative of an organisation grants mandates alone.

If you are having issues with acting on behalf of another person, contact the Suomi.fi customer service for organisations which provides companies and organisations guidance on how to use Suomi.fi services. 
 
Read more about the instructions related to applying for and maintaining mandates from the topics below.

• the representative of a company has been authorised in the Trade Register to represent the company without a personal identity code. Personal identity codes have been notified and filed in the Trade Register since 1 January 1994.
• the company's status in the Trade Register is, for example, bankrupt.
• the organisation's signatory or representative has not been filed in the Register. In such a case, the authorisation can be registered with an application. 
• if you have refused to publish your business name, personal, or company form information in the Finnish Business Information System (BIS). The authority cannot process your application through Soteri's electronic services using just the Business ID alone. In this case, you cannot use electronic services, and you must submit your application via a PDF form. Forms can be found on the Regional State Administrative Agency's website (in Finnish). Alternatively, you can also change your personal or business name and company form information to public in the BIS service through a modification application, after which you can use Soteri's electronic services normally.

If you have received a mandate, you can access the Personal mandates link on the Mandates page to the page where you can see which mandates have been granted to you. Similarly, if you are a signatory or other representative on file in the PRH register, i.e. you already have a mandate, you can verify the mandates in use through the Company's mandates link, and then you will see a list of companies from which you can select the company or organisation on whose behalf you want to act in Soteri.

On the Suomi.fi website, you can find instructions on how the signatory or other representative named in the PRH register grants a mandate for transactions to a person or, for example, an accounting firm. Note that an accounting firm must still grant its own staff a mandate to represent. Read more about the mandate to represent on the Suomi.fi website.

Remember to maintain your organisation's mandates If a person no longer needs their mandates, they must be revoked. Instructions for invalidating mandates are available on the Suomi.fi website.

Instructions for granting mandates as an organisation (representative or person with mandate to represent): 

• Log in to Suomi.fi e-Authorizations using personal online banking codes, for example.
• Click Company’s mandates.
• Select the company or organisation on whose behalf you want to act.
• Select mandate for transactions as the authorisation type.
• As the party receiving the mandate, select the person or company that needs a mandate for using Soteri's electronic services (for example, an accounting firm or a person in your company). 
• Select “Taking care of social welfare and healthcare registration and permit issues” as the social and healthcare mandate theme and “Applying for a private early childhood education and care permit” as the ECEC mandate theme (in Finnish or in Swedish).
• Please note that if a company or organisation has received a mandate for transactions from another company or organisation, the mandate to represent must be granted to a person, including the signatory or other representative in the PRH register.
• For more information on granting mandates, see the Suomi.fi e-Authorizations instructions under Organisation's mandates.

After identification, you will see all the companies for which you have an authorisation on the Soteri front page. On the front page, you can also see the companies that do not yet have a license in the register. If you have not applied for a Suomi.fi mandate for transactions, Soteri’s Register as a service provider button will be inactive (grey) for you, but if your mandates are in order, the button is active (blue) in the service. If your mandate is inactive and you need help, please contact the Suomi.fi customer service for organisations.

• Go to the Suomi.fi e-Authorizations page. Click on Identification.
• Identify for the service with online banking codes, a certificate card or a mobile ID.
• Click on Personal mandates and then Request mandates on the page that opens.
• On the Parties page, click Add company and enter the party on whose behalf you want to act in Soteri, such as your own company or organisation. 
• On the Mandate themes page, select “Taking care of social welfare and healthcare registration and permit issues” as the social and healthcare mandate theme and “Applying for a private early childhood education and care permit” as the ECEC mandate theme.
• Proceed according to the instructions on Suomi.fi and confirm the mandate request, in which case the request is transferred to your company's representative for approval.
• The company or its representative must then log in to the Suomi.fi e-Authorizations page and accept your mandate request.

• Customer service for organisations (organisation customers).
• Enterprise Finland Telephone Service (corporate customers).